What to do in an Emergency

What to do in an Emergency

NDO Name

Area covered

MPID

Short code

Address for loss of supply issues

Emergency power loss number

WEB Site / email

Electricity North West

North West England

NORW

16

Electricity North West Ltd,                  

Customer Relations, PO Box 218

Warrington WA3 9BY

0800 195 4141

enwl.co.uk/contact

Energetics

 

GUCL

26

Energetics Electricity, International      

House, Stanley Boulevard, Hamilton International Technology Park, Glasgow, G72 0BN

0800 8048688

energetics-uk.com

ESP Electricity

 

LENG

25

ESP Electricity, Hazeldean

Station Road, Leatherhead 

Surrey KT22 7AA

0800 731 6945

esputilities.com

GTC

 

ETCL

27

GTC, Energy House, Woolpit              

Business Park, Bury St Edmunds Suffolk, IP30 9UP

0800 0326990

gtc-uk.co.uk info@gtc-uk.co.u

Independent Power Networks

 

IPNL

24

Northern Powergrid, Customer           

Relations, Manor House, Station Road, Penshaw

Houghton le Spring, DH4 7LA

0800 013 0849

independentpowernetworks.co.uk info@gtc-uk.co.uk

Northern Powergrid

North of

England

NEDL

15

Electricity North West Ltd,                  

Customer Relations, PO Box 218         

,Warrington WA3 9BY

0800 668 877

03301230877

northernpowergrid.com cus.serv@northernpowergrid.com

Northern Powergrid

Yorkshire

YEDL

23

Northern Powergrid, Customer           

Relations, Manor House, Station         

Road, Penshaw, Houghton le

Spring, DH4 7LA

0800 375 675

0330 123 0675

northernpowergrid.com cus.serv@northernpowergrid.com

SP Energy Networks

Merseyside & North Wales

MANW

13

SP Energy Networks, Customer          

Connections, PO Box 290, Lister Dr.,    

Liverpool, L13 7HJ

0800 001 5400

03301010400

spenergynetworks.co.uk

SP Energy Networks

Central & Sth Scotland

SPOW

18

SP Energy Networks, Customer          

Connections, 55 Fullarton Drive          

Cambuslang, Glasgow, G32 8FA

0800 092 9290

0330 10 10 222

spenergynetworks.co.uk

SSE Power Distribution

North  of

Scotland

HYDE

17

Scottish Hydro Electric Power             

Distribution plc, Network Management Centre, 2nd Floor Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ

0800 300 999

ssepd.co.uk

SSE Power Distribution

South of

England

SOUT

20

Southern Electric Power                    

Distribution plc, Network Management Centre, Walton Road Cosham, Portsmouth, PO6 1UJ

0800 072 7282

ssepd.co.uk

UK Power Networks

East of

England

EELC

10

UK Power Networks

Customer Care

Fore Hamlet

Ipswich

Suffolk, IP3 8AA

0800 783 8838

0333 202 2021

ukpowernetworks.co.uk

UK Power Networks

London

LOND

12

0800 028 0247

0333 202 202

ukpowernetworks.co.uk

UK Power Networks

South East England

SEEB

19

0800 783 8866

0333 202 2023

ukpowernetworks.co.uk

Western Power Distribution

East Midlands

EMEB

11

Western Power Distribution

Information Centre, Avonbank           

Feeder Road, Bristol, BS2 0TB

 

 

 

0800 6783 105

 

westernpower.co.uk info@westernpower.co.uk

Western Power Distribution

West Midlands

MIDE

14

Western Power Distribution

South Wales

SWAE

21

Western Power Distribution

South West England

SWEB

22

Disruptions to business energy supplies are rare but here you’ll find all the details you need to manage any issues with the minimum of fuss.

Electricity

Check with your neighbours – if they haven’t lost their supply the fault is probably in your building. Call a qualified electrician for advice. If you have a power cut, call your electricity distribution company.

You can find your supply number on any electricity bill - see the diagram below and use the two digits at the bottom left of the supply number to find the short code.

 

Gas

If you smell gas:

  • DON’T turn any electrical switches on or off
  • DON’T smoke, use matches or naked flames
  • DON’T use a mobile phone near a suspected leak
  • DON’T leave it to someone else to report - you could be putting yourself and others at risk
  • DO put out naked flames
  • DO open doors and windows
  • DO keep people away from the affected area

 

 

National Grid Gas is responsible for the gas network and operates a 24-hour emergency service to stop any gas escape completely free of charge. They can be contacted on

800 111 999.

If your gas has been cut off please call us on 08701 611 030 (8.30am – 5.30pm) or contact National Grid on  0845 6066 766 (24hr).

 

Carbon monoxide and safety

Carbon monoxide is a highly poisonous gas that can kill. Any appliance that burns gas can produce carbon monoxide if it hasn’t been properly installed or serviced.

Any gas-burning appliance must always have adequate ventilation. It is also recommended that gas appliances are serviced every year by a Gas Safe registered engineer.

 

You should also check gas appliances regularly, looking out for any of the following:

  • Staining or discolouration, as well as sooty deposits
  • A strange smell when the appliance is working

If you notice any of these signs, call 0800 111 999

 

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