Privacy Policy

Data Privacy Statement

Your privacy is important to Utility Assist. This privacy statement provides information about the personal information that Utility Assist collects, and the ways in which Utility Assist uses that personal information.

We will comply with current Data Protection Law (including the provisions of GDPR) and are registered with the Data Commissioner (Utility Assist Reg No: ZA061938)

We will:

  • value the personal information entrusted to us and make sure we respect that trust;

  • go further than just the letter of the law when it comes to handling personal information, and adopt good practice standards;

  • consider and address the privacy risks first when we are planning to use or hold personal information in new ways, such as when introducing new systems;

  • be open with individuals about how we use their information and who we give it to;

  • make it easy for individuals to access and correct their personal information;

  • keep personal information to the minimum necessary and delete it when we no longer need it;

  • have effective safeguards in place to make sure personal information is kept securely and does not fall into the wrong hands;

  • provide training to staff who handle personal information and treat it as a disciplinary matter if they misuse or don’t look after personal information properly;

  • put appropriate financial and human resources into looking after personal information to make sure we can live up to our promises;

  • regularly check that we are living up to our promises and report on how we are doing.

  • with your authority pass on data to relevant suppliers to enable them to produce offers for you and to ensure the smooth ongoing management of your accounts. 

Personal information collection

Utility Assist may also collect and use the following kinds of personal information:

  • information about your use of this website

  • information that you provide using for the purpose of registering with the website (including details used to contact us)

  • any other information that you send to Utility Assist

Using personal information 

Utility Assist may use your personal information to:

  • administer this website;

  • personalize the website for you;

  • enable your access to and use of the website services;

  • send you marketing communications. 

Where Utility Assist discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Utility Assist may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing of your data

Utility Assist will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Utility Assist will store all the personal information you provide on its secure servers.

Utility Assist will not sell or trade any of the data it receives.

Updating this statement

Utility Assist may update this privacy policy by posting a new version on this website.

You should check this page occasionally to ensure you are familiar with any changes.

Other websites

This website may contain links to other websites.

Utility Assist is not responsible for the privacy policies or practices of any third party.

Contact Utility Assist

 If you have any questions about this privacy policy or Utility Assist treatment of your personal information, please write to:

  • by email to:

  • by surface mail: The Data Manager, Utility Assist Ltd., 679 Evesham Road, Redditch, B97 5LJ

  • if you wish to speak to us phone please use 0121 510 2205. Any calls to this number or any company mobile phones may be monitored and recorded for record-keeping, training and quality-assurance purposes

Recent Articles

Promised Help for Businesses with Energy Costs - Delay

The BBC are reporting that the promised help for business from the government regardsing energy costs won't com ...

Read More

Energy Price Guarantee for Business

Under the Energy Price Guarantee (EPG), the Government will fix the wholesale energy charges to all businesses, pub ...

Read More

Significant cost increases coming your way under DCP 161?

DCP 161 will be in force from the 1st April 2018 and it could cost you money.   Many electricity users c ...

Read More

for the latest energy news & advice