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Utility Assist was formed, in 2007, by ex-Supply Industry experts with the aim of helping clients to negotiate utility contracts at the most competitive prices. Our years of experience helped us to see that the levels of service provided by energy suppliers frequently did not meet customer expectations. We decided to do our bit to change this. We now provide a way for commercial clients of all sizes to enjoy an effective cost effective Energy Management resource. In simple terms, this means when you become a client, we offer energy saving advice, liaise with suppliers on your behalf, manage queries and issues, and work towards solutions and prices which are right for you, not the supplier.
Our income is generated via modest management fees from whichever supply we place business with. This means that our client benefits from our service without the need to set up a separate cost centre and paying additional invoices. We can, if preferred, work on a fee-only basis and are happy to discuss this further.
As part of our comprehensive range of services, we are proud to help our clients by consistently striving to...
- Understand their needs by getting to know their businesses and acting in their best interests.
- Provide a friendly, knowledgeable service which gives our clients the peace of mind that their utilities are in safe hands.
- Remove stress by dealing with suppliers on our clients’ behalf. Trust our team to take care of every aspect of the negotiation process.
- Secure the best possible prices by carrying out in-depth negotiations and using our expertise to achieve the most affordable outcome.
- Offer on-going guidance and expert advice when you need it.
- Work honestly and with integrity at all times. If something is not in your best interests, then we will tell you.
We continually strive to provide the ultimate care in the way we handle your business. As a further measure of this commitment we are members of our trade association the UIA (Utilities Intermediaries Association) , which set standards for the industry with the aim of building customer confidence. The UIA maintains a register of consultants and brokers that meet its Code of Practice. The code provides strict guidelines to standards and behaviour to ensure a high standard of service for customers. Should we operate outside the stated guidelines, we risk expulsion, loss of reputation and a halt in dealings with some suppliers.
We are also signed up to the Energy Ombudsman service who operate the Energy Broker, Alternative Dispute Resolution (ADR) Scheme.
Their contact details are:
Website: www.energyombudsman.org
Email: enquiry@energyombudsman.org
Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
Post: Energy Ombudsman
P.O. Box 966
Warrington, WA4 9DF